Client Policies & Booking Agreement
At In Good Hanns, our goal is to provide a safe, comfortable, and professional environment where every client feels respected and cared for. Please review the following policies before scheduling your appointment.
Cancellation &
No-Show Policy
A valid credit or debit card is required on file to secure all appointments. Your card will not be charged for your scheduled service at the time of booking.
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24 hours or more notice: No cancellation fee.
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Less than 24 hours' notice: A cancellation fee equal to 50% of the scheduled service price will be charged.
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No-call/no-show: 100% of the scheduled service price will be charged.
Cancellation and no-show fees will be charged to the authorized card on file. Exceptions may be considered for emergencies or circumstances beyond the client’s control at the owner’s discretion.
Late Arrival Policy
Please arrive on time for your appointment. New clients are encouraged to arrive 10–15 minutes early to complete any necessary paperwork.
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Late arrivals will receive a shortened session to avoid affecting the next scheduled appointment.
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The full scheduled service price will still apply.
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Arrivals more than 15 minutes late may require rescheduling and may be subject to the 50% late cancellation fee.
Professional Conduct & Boundaries
In Good Hanns maintains a zero-tolerance policy regarding sexual harassment, inappropriate touching, threatening behavior, discrimination, and verbal abuse.
Any sexually inappropriate comments, requests, intentional exposure, or inappropriate physical contact will result in immediate termination of the session.
Clients engaging in threatening, aggressive, or sexually inappropriate behavior will be permanently prohibited from booking future appointments. The full scheduled service fee will still apply to sessions terminated due to serious misconduct, as permitted by law and the signed agreement.
Serious incidents will be documented and reported to law enforcement when appropriate.
Health & Safety
Your health, comfort, and safety are priorities.
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All clients must complete an accurate health history before receiving services.
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Please inform your therapist of any relevant medical conditions, injuries, surgeries, medications, pregnancy, or changes in health.
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Medical clearance may be requested when a condition raises safety concerns.
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Services may be modified, postponed, or declined when treatment may be unsafe.
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Please reschedule if you are experiencing a contagious illness.
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Clients are expected to maintain appropriate personal hygiene.
Your therapist will respect your comfort, privacy, and personal boundaries throughout the session. You may request modifications or end your massage at any time.
Agreement & Acknowledgment
By booking an appointment with In Good Hanns LLC, you acknowledge that you have reviewed and agree to these policies, including applicable cancellation and no-show fees. Thank you for respecting our time and professional boundaries.
A valid credit or debit card is required to secure all appointments at In Good Hanns. Your card will not be charged at the time of booking. Payment is due upon completion of your service.
Cash and alternative payment methods are accepted. If you prefer to pay using one of these methods, please communicate that before the end of your session.